5/16/2023 0 Comments Cog railroad ticketsTake the first mountain railway in Europe (since 1871), which travels from Vitznau to the top of the mountain (Rigi Kulm 1797 meters above sea level). Choose for yourself how you would like to discover the Queen of the Mountains with its outstanding 360-degree panoramic view overlooking the Swiss Alps and lakes. When operations returned to normal in late June 2021, the platform was once again modified to eliminate these physical distancing buffers and allow more passengers to buy tickets per train.Discover Rigi, a mountain range in central Switzerland with a particular charm. Allowing customers to purchase tickets in advance helped give the railway team a clearer understanding of how many passengers to expect on a given train before boarding call. While physical distancing restrictions were in place, as passengers selected their seats, the online ticketing platform automatically added extra space between each party. When COVID-19 shifted the railway’s operations, the accesso ShoWare system proved to be an essential tool in facilitating a safe and enjoyable passenger experience. “Thanks to the detailed ticketing analytics provided by Accesso ShoWare, we are able to use data from recent ticket sales to predict future needs and prepare accordingly,” said Arey. Plus, having the ability to combine online ticketing data with the railway’s website analytics gives the railway team a clear picture of their passengers’ unique online experience, from the moment they visit the railway’s website to the time of their ticket purchase. Or, if the team wanted to fill a particular train, the system would allow them to easily adjust ticket pricing on the spot to sell those remaining seats at a discounted price. For instance, if a passenger misses their scheduled train, the railway team can quickly move their ticket to the next available train. “While we love the support, having the ability to do everything in-house is key,” said Arey. With the accesso ShoWare platform’s intuitive interface, the team can easily make changes to the train schedule and customer tickets without calling a support line. The Mount Washington Cog Railway team soon found that the highly customizable accesso ShoWare ticketing solution provided the flexibility they needed for their unique operations. “We needed a system that could adapt to both our ‘on-the-fly’ changes – such as a passenger missing their train – as well as our season-based operations.” The Solution “We operate both bio-diesel and steam engines for the majority of the season but shift to a different railway excursion in the winter months due to the colder weather,” explained Quinn Tulle, IT Professional at the Mount Washington Cog Railway. Running trains up the mountain on the hour, the railway needed a ticketing platform that could be quickly updated to account for real-time seating availability and external factors such as weather or passenger needs. In 2019, the Mount Washington Cog Railway partnered with accesso to implement the accesso ShoWare SM box office ticketing solution to support the railway’s niche operating system. Located in the heart of the majestic White Mountains region of northern New Hampshire, it was the first mountain-climbing cog railway in the world, and with an average grade of 25% (some sections approach 38%), it’s also the second steepest. Now, more than 150 years later, The Mount Washington Cog Railway remains one of the world’s great rail adventures, and an exhilarating journey through history, technology, and nature. Barnum proclaimed in 1869 as he marveled at the Mount Washington Cog Railway’s dramatic ascent to the summit of the highest peak in the northeastern United States. “The Second Greatest Show on Earth!” That’s what P.T. The Accesso ShoWare system is easy to use and flexible, and the level of support is fantastic: Anything we have asked for we have received.” “We have worked with a few different ticket services in the past, but this time, we decided to go to the biggest and the best.
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